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The following pages are often comments from a software usability point of view based on years of developing software, supporting and training users, including my mother until some idiot blew up her beloved Mac Classic (and my brother bought her a generic PC). The backing for many comments comes from user reactions and my studies in usability.

Why Publish Criticism?

Because many companies are responsive to public criticism when it is well-reasoned and Apple in particular have shown they are responsive in improving MacOS/X®.

Sometimes it helps to know you're not alone, that someone else finds a given feature or behaviour as offensive as you do.